In the context of this policy, “Personal Information” refers to any information that can be used to identify Customers such as: name, email address, addresses, phone number, account credentials, banking information, support details, communications and any documents uploaded in connection with the Customers use of the Web Site and the Products and Services.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?
When you use our Web Site or order Products and Services, we collect certain Personal Information provided by you or from other sources that provide us your information. The following details the types and sources of information that we collect:
Information provided by you
When you place orders for Products or Services basic personal information is collected including your name, email address, phone number, billing and shipping addresses and other information required to provide the Products or Services.
We also collect information that you volunteer by using our Web Site, customer support and communication features including contact information, details of any customer service requests, survey information, requests for quotations, email or text correspondence, and any posts or uploaded information you provide through communication services on our Web Site.
Information collected automatically through our Web Site
Parkes Scientific collects certain log data automatically through the Web Site for the purpose of marketing, improving our Products and Services and identifying any misuse of our Web Site including but not limited to: IP name, domain name, length of time spent on the site and pages accessed while on the site.
Cookies and other tracking technologies
WHAT DO WE USE PERSONAL INFORMATION FOR?
We may use your Personal Information for a variety of purposes with the intent to better be able to serve our Customers. The use of your Personal Information will also depend on the use you make of our Website and our Services.
Communicating with You
We use your Personal Information to communicate with you about our Products and Services, your orders, to notify you of changes to our Web Site or Products and Services, your requests for customer support and for other legitimate business purposes.
We may use Personal Information or log data that we gather from Customers use of the site to perform certain analytic functions to allow us to improve our Web Site, creating marketing or business plans, or otherwise improve our business.
Protection of business or legal interests
Your Personal Information may be shared where it is required to be shared by applicable law.
SHARING WITH THIRD PARTY SERVICE PROVIDERS
We share Personal Data with certain third-parties for the purposes of: providing website and web application development; providing customer and technical support; for hosting, backup, and data storage; for invoicing and payment processing; or to communicate and/or market our Services to you. However, we do not sell your Personal Data to advertisers or other third parties – your Personal Data is provided to third-parties for the sole purpose of ensuring a superior and seamless experience using our Services.
HOW DO WE STORE AND SECURE YOUR PERSONAL INFORMATION?
We understand your concerns with respect to the protection of Personal Information and privacy.
Your Personal Information will be stored using a cloud-hosted server on the Canadian Microsoft Azure platform.
All orders placed on our Web Site are encrypted using a 256-bit SSL Certificate. You can use our site knowing that your Personal Information is protected when transmitted online.
Retention of Personal Information
How long we retain your Personal Information depends on the type of information that you have provided, what it is being used for and if there is a business need to retain it. We retain your account information that you provide when creating an account until you delete your account. At the time you delete your account, your information (name, phone number, email address, preferences) will be deleted. We will retain contact information for a primary contact and all financial information for the period necessary to comply with accounting standards.
HOW CAN YOU MANAGE YOUR PERSONAL INFORMATION?
You have the ability to opt out of communications with us at any time via a link at the bottom of any email sent to you by us or by contacting our customer support team at firstname.lastname@example.org. You can also change your preferences for which information you receive from us in the e-mail preferences section of your account.
Updating Personal Information
You can update your personal information in your account with us using view, edit, and delete tools. Requests for updating Personal Information that cannot be directly updated or deleted through any account you have with us can be sent to email@example.com.
HOW CAN YOU GET MORE INFORMATION ABOUT OUR PRIVACY POLICIES?
Should you have questions, concerns or general inquiries relating to your Personal Information, including any rights of access or control of your Personal Information, please contact firstname.lastname@example.org.
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