Privacy Policy

INTRODUCTION

This Privacy Policy relates to the privacy of information collected from individuals who visit our website https://parkesscientific.com (the “Web Site”), order product or services from Parkes Scientific (“Products and Services”) or otherwise interact with Parkes Scientific as a customer, supplier, or user (collectively, the “Customers”). This Privacy Policy outlines how Parkes Scientific collects, uses and discloses information, as well as Customers rights to their information such as objecting to the use of certain information, as well as accessing, amending or deleting certain information.

In the context of this policy, “Personal Information” refers to any information that can be used to identify Customers such as: name, email address, addresses, phone number, account credentials, banking information, support details, communications and any documents uploaded in connection with the Customers use of the Web Site and the Products and Services.

This Privacy Policy does not apply to any information or data that is collected and used in aggregate with no identifiable Personal Information, such as aggregate statistics for marketing purposes.

This Privacy Policy may be amended from time to time without notice to you. It is your responsibility to ensure that you continue to agree with the terms of this Privacy Policy by revisiting such Privacy Policy as posted on the Website from time to time.

This Privacy Policy does not apply to links to third party websites or services. We recommend you review the privacy policies of these third parties to understand their privacy practices.

If you agree to use our Web Site, Product or Services, you agree to the collection and use of information in accordance with this Privacy Policy. The Personal Information that we collect is used to provide and improve our Services, and we will not use or share your information with any party except as described in this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?

When you use our Web Site or order Products and Services, we collect certain Personal Information provided by you or from other sources that provide us your information. The following details the types and sources of information that we collect:

Information provided by you

When you place orders for Products or Services basic personal information is collected including your name, email address, phone number, billing and shipping addresses and other information required to provide the Products or Services.

We also collect information that you volunteer by using our Web Site, customer support and communication features including contact information, details of any customer service requests, survey information, requests for quotations, email or text correspondence, and any posts or uploaded information you provide through communication services on our Web Site.

Information collected automatically through our Web Site

Parkes Scientific collects certain log data automatically through the Web Site for the purpose of marketing, improving our Products and Services and identifying any misuse of our Web Site including but not limited to: IP name, domain name, length of time spent on the site and pages accessed while on the site.

Cookies and other tracking technologies

We use cookies for a variety of purposes, including the optimization of your experience and remembering you preferences for future session (for example you username). Cookies are files with a small amount of data that are sent to your browser from the website you visit and are stored on your computer or mobile device. You have the option to refuse these cookies using the functionality of your browser; however, if you decline the cookies you may be unable to use some of the features of our Web Site.

WHAT DO WE USE PERSONAL INFORMATION FOR?

We may use your Personal Information for a variety of purposes with the intent to better be able to serve our Customers. The use of your Personal Information will also depend on the use you make of our Website and our Services.

Communicating with You

We use your Personal Information to communicate with you about our Products and Services, your orders, to notify you of changes to our Web Site or Products and Services, your requests for customer support and for other legitimate business purposes.

Analytics

We may use Personal Information or log data that we gather from Customers use of the site to perform certain analytic functions to allow us to improve our Web Site, creating marketing or business plans, or otherwise improve our business.

Protection of business or legal interests

Your Personal Information may be shared where it is required to be shared by applicable law.

SHARING WITH THIRD PARTY SERVICE PROVIDERS

We share Personal Data with certain third-parties for the purposes of: providing website and web application development; providing customer and technical support; for hosting, backup, and data storage; for invoicing and payment processing; or to communicate and/or market our Services to you. However, we do not sell your Personal Data to advertisers or other third parties – your Personal Data is provided to third-parties for the sole purpose of ensuring a superior and seamless experience using our Services.

HOW DO WE STORE AND SECURE YOUR PERSONAL INFORMATION?

We understand your concerns with respect to the protection of Personal Information and privacy.

Personal Information

Your Personal Information will be stored using a cloud-hosted server on the Canadian Microsoft Azure platform.

Secure Shopping

All orders placed on our Web Site are encrypted using a 256-bit SSL Certificate. You can use our site knowing that your Personal Information is protected when transmitted online.

Retention of Personal Information

How long we retain your Personal Information depends on the type of information that you have provided, what it is being used for and if there is a business need to retain it. We retain your account information that you provide when creating an account until you delete your account. At the time you delete your account, your information (name, phone number, email address, preferences) will be deleted. We will retain contact information for a primary contact and all financial information for the period necessary to comply with accounting standards.

HOW CAN YOU MANAGE YOUR PERSONAL INFORMATION?

Opt out

You have the ability to opt out of communications with us at any time via a link at the bottom of any email sent to you by us or by contacting our customer support team at support@parkesscientific.com. You can also change your preferences for which information you receive from us in the e-mail preferences section of your account.

Updating Personal Information

You can update your personal information in your account with us using view, edit, and delete tools. Requests for updating Personal Information that cannot be directly updated or deleted through any account you have with us can be sent to support@parkesscientific.com.

HOW CAN YOU GET MORE INFORMATION ABOUT OUR PRIVACY POLICIES?

Should you have questions, concerns or general inquiries relating to your Personal Information, including any rights of access or control of your Personal Information, please contact support@parkesscientific.com.